1. Introduction

SMARTRANS, S.A., a corporation duly established under the laws of the Republic of Panama, recognizes the importance of protecting its users’ personal data. In compliance with Law 81 of March 26, 2019, on Personal Data Protection, we adopt this policy to ensure privacy, confidentiality, and security in the handling of personal information we collect.

2. Information We Collect

When you download the application to your mobile device via the App Store or Google Play, or register on our website www.smartrans.com.pa, the system will prompt you to enter data such as: your name, country and home address, phone numbers, email address, postal code, and the company you work for, which will be collected and stored in our system.

3. Location Data

Our application collects and uses location information from your device when you grant the corresponding permission. We can access both precise and approximate location data for the purpose of:

• Enable real-time tracking of trips and deliveries.
• Calculate optimal routes and estimate arrival times.
• Display your position on the in-app map.
• Improve the accuracy and efficiency of our logistics services.

Your location information is not shared with third parties, except when strictly necessary to provide the core functionality of the application (for example, map providers or transportation and delivery partners). You can revoke location access at any time through your device settings. However, some features of the application, such as trip tracking or delivery assignment, may not function properly without such access.

4. Purpose of Data Processing

Personal information is used for the following purposes:

• Provide access to our application and personalize the user experience.
• Improve the functionality and content of the website and application.
• Offer customer support and efficiently respond to requests.
• Process requests, payments, or specific services.
• Manage contests, promotions, and surveys.

To improve customer service: your information helps us respond effectively to your requests and support needs. Your information, whether public or private, will not be sold, exchanged, or transferred to any other company for any reason, without your consent, except for the express purpose of delivering the purchased product or requested service. For managing a contest, promotion, or surveys.

Data will not be sold, rented, exchanged, or transferred to third parties, except with the express consent of the data subject or when strictly necessary for the provision of the service.

5. Information Protection

We implement reasonable technical and organizational measures to ensure the security of personal data:

• Our website and mobile application are protected by SSL (Secure Socket Layer) technology.
• Access controls, encryption, and protection against unauthorized access are applied to maintain a secure connection and to protect the confidential and sensitive information you send to our system.

6. Disclosure of Information to Third Parties

SMARTRANS does not market or disclose personal data to third parties, except in the following cases:

• External providers who assist in operating the platform and services, always under confidentiality agreements.
• In compliance with legal obligations, court orders, or requests from competent authorities.

7. Third-Party Links

The website or application may contain links to external pages. These operate under their own privacy policies; therefore, SMARTRANS is not responsible for their content or practices. Nevertheless, we strive for the integrity of our platform and welcome any feedback regarding linked sites.

8. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Any changes will be notified by:

• Publication on the website or mobile application, and/or
• Email from the account: [email protected]

9. Data Subject Rights

The data subject may exercise their rights of access, rectification, cancellation, and opposition (ARCO) by submitting a request to our support team, in accordance with Law 81 of 2019.

10. Intellectual Property

All content on this website and mobile application, including logos, images, text, and software, is the exclusive property of SMARTRANS, S.A.
Its use, reproduction, modification, or distribution for commercial purposes is strictly prohibited without express written authorization.